We understand it is frustrating to miss a discount, and we want to be clear and fair about how this works.
- Retroactive discounts. We are unable to apply a discount code after an order has been placed, and we cannot refund the difference in price.
- Price drops after purchase. If a product's price changes after you have ordered, we are unable to refund the difference.
- Expired codes. Expired discount codes cannot be honoured. If a promotion is still running, you are welcome to place a new order using a currently valid code.
- Forgot to add a code. If you forgot to enter a valid code and your order has not yet been dispatched, contact us at orders@evitas.com with your order number as soon as possible — we will see what is possible, though we cannot guarantee a change once an order is being processed.
If you would like to know about current promotions, feel free to ask us or check our website.
